Refund Policy
Bought V-Tune Pro on this site and it's not for you? Tell us within 14 days of purchase and you'll get a full refund — no interrogation. (And because every install starts with a 14-day free trial, you'll rarely need to.)
Purchases made on vtune-app.com
Web purchases are processed by Paddle, our merchant of record. If you'd like a refund within 14 days of purchase, either:
- email support@vtune-app.com with the email address you used at checkout, or
- reply to your Paddle receipt email, or use the link in it — Paddle handles the refund directly.
Refunds are issued to the original payment method, normally within 5–10 business days. This guarantee sits alongside — and doesn't limit — your statutory rights, including the 14-day cancellation rights that apply to consumers in the UK and EU.
Purchases made in the iOS or Android app
In-app purchases are sold by Apple (App Store) or Google (Google Play), and refunds for them are handled by the store under its own policy:
- Apple: request at reportaproblem.apple.com
- Google: request via Google Play's refund process
We can't issue store refunds ourselves, but if you get stuck, email us and we'll help you through it.
After 14 days
Outside the 14-day window refunds are at our discretion — get in touch and explain what went wrong; if the app genuinely doesn't work on your device we'll make it right.